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随着改革开放的不断深入,商贸系统、服务行业纷纷开展“顾客是上帝”、“假如我是一位顾客”、“顾客在我心中”等身份服务活动。有的单位还要求工作人员必须化妆上岗,对顾客要做到“百问不烦”、“百拿不厌”,一改过去那种“冷若冰霜”、“皇帝女儿不愁嫁”式的服务态度。这种有益活动的开展,不但使他们的服务质量和精神面貌发生了明显的变化,而且也使本单位获得了可观的经济效益和良好的社会效益。实践证明,微笑服务是一种非常成功的举措。由此,笔者也想到,作为具有服务职能的档案工作中的档案提供
With the continuous deepening of reform and opening up, business systems and service industries have carried out identity service activities such as “Customer is God”, “If I am a customer” and “Customer is in my heart”. Some units also require staff to make-up makeup on the customer to be “hundred asked do not bother”, “never get tired of” change the past, “frosty,” “the emperor daughter married” style of service. This kind of beneficial activities not only made obvious changes to their service quality and mental outlook, but also enabled the unit to obtain considerable economic benefits and good social benefits. Practice has proved that the smile service is a very successful move. As a result, I also think of, as a file with a service function file to provide