目的:加强门诊调剂室规范化管理,保证药品质量,确保患者用药安全。方法:建立包括管理细则、工作程序、岗位分工及各类药品管理制度在内的系统的管理制度和操作规程。结果与结论:通过实施制度化、规范化管理,有利于规范人员行为,减少药患纠纷,提高患者信任度和满意度,保证患者的用药安全。 Objective: To strengthen the standardized management of outpatient dispensary, ensure the quality of medicines and ensure the safety of patients. Methods: To establish a system of management rules and procedures, including management rules, work procedures, post division of labor and various drug management systems. RESULTS AND CONCLUSION: Through the implementation of institutionalized and standardized management, it is helpful to standardize staff behavior, reduce drug disputes, improve patient trust and satisfaction, and ensure patient medication safety.