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近年来,企业客服中心在世界范围内呈现出高速发展的局面,据统计,在世界500强中,90%的企业利用客服中心从事至少一项主要的商务活动;85%的企业比以前更加注重应用客服中心从事更多的关键性的市场销售,全球每年由客服中心促成的销售额已高达6500亿美元。另据联合国公布的调查结果显示,当前各国假冒产品的交易量占到了世界贸易额的5～7%,由此每年给正牌厂商造成的损失达到1300多亿美元,“防伪”已成为全世界范围内的重大课题。
In recent years, corporate customer service centers in the world showed a rapid development of the situation, according to statistics, in the world’s top 500, 90% of companies use customer service center at least one major business activities; 85% of enterprises pay more attention than before Applications Customer Service Center to engage in more critical marketing, sales each year by the customer service center has reached 650 billion US dollars. According to a survey released by the United Nations, at present, the volume of trade in counterfeit products in various countries accounts for 5 to 7 percent of the world’s trade volume. As a result, the annual losses to genuine manufacturers have reached over 130 billion U.S. dollars. As a result, A major issue worldwide.