“酒香不怕巷子深,‘巷子’深浅在服务”,这是上海皮革公司浦东商厦员工们常说的一句口头禅。 浦东的东方路不占地段优势,商厦员工深信事在人为,坚持以货真价实、优质服务取信消费者,收到了“屹立东方路、唱响服务歌”的声誉,1993年5月开业以来屡创佳绩,1998年皮鞋销售量较上年增长一成,实现税利22万元,连续获得上海市和浦东新区‘物价计量信得过”、“质量信得过”、“诚信单位”、“消费者放心店”、“红旗文明岗”等荣誉称号的7块铜牌,并被批准为“上海国内旅游指定接待单位”。 在市场偏僻、需求不旺、左邻右舍相继退出之际,商厦为何一枝独秀?为此,笔者作了采访,记录了见闻。 “The wine is not afraid of a deep alley, and the depth of the alley is in service.” This is a mantra often spoken by employees of Shanghai Leather Corporation Pudong Building. Pudong’s Dongfang Road does not occupy a lot of advantages. The staff of the commercial building believe that it is artificial, insists on genuine and high-quality services to win the trust of consumers, and has received the reputation of “Standing the East Road and singing the service song”. Since its opening in May 1993, it has repeatedly made great achievements. 1998 Annual sales of leather shoes increased by 10% from the previous year, achieving a tax profit of 220,000 yuan. They were granted consecutively by the Shanghai and Pudong New Districts ’price measurement trustworthiness’, ’quality trustworthy’, ’integrity unit’, ’consumer rest assured shop’, ’red flag civilization Seven bronze medals such as “Gang” and other honorary titles have been approved as “Shanghai Domestic Tourism Designated Reception Units.” When the market is remote, the demand is not strong, and the neighbors are withdrawing one after another, why does the commercial building stand out? For this reason, the author made Interviews recorded the information.