参考咨询是图书馆的一项核心业务工作,几乎与现代意义的图书馆有着同样长的历史。参考咨询工作的实质是为读者或信息用户解决文献或信息查询与获取过程中遇到的各种问题,起着帮人找书、帮人找信息的作用。参考咨询服务的目标并非是对具体问题提供确切的答案,而主要是向读者或信息用户提供或推荐相关文献或文献线索,帮助他们查询并获取所需文献或信息.帮助他们掌握各种文献查询工具的利用途径、方法与技巧,进而满足其自身的信息需求。由于此种服务的结果具有参考性质,服务过程主要表现为问答形式,故称参考咨询工作。 近年来,随着网络的发展和用户对网上信息资源利用习惯的养成,国内外许多图书馆和信息机构相继加 Reference consulting is a core business of the library and has almost as long a history as a modern-day library. The essence of reference work is to solve various problems encountered by readers or information users in the course of querying and obtaining documents or information, and to help people find books and help people find information. The purpose of a reference service is not to provide definitive answers to specific questions but mainly to provide or recommend relevant articles or literature clues to readers or information users to help them inquire and obtain the required documents or information and to help them master various literature inquiries Tools to use the ways, methods and techniques to meet their own information needs. As a result of this service has a reference nature, the main performance of the service process as a question and answer form, it is referred to consult the work. In recent years, with the development of the Internet and the habit of using information resources online, many libraries and information agencies at home and abroad have added