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目的:评价门诊预约挂号分时段就诊服务实施的效果。方法:选取广州医科大学附属第四医院挂号就诊患者120例,收治时间在2015年11月至2015年12月,并将挂号就诊患者随机分为两组(观察组和对照组),对照组患者采用常规挂号就诊服务,观察组患者采用门诊预约挂号分时段就诊服务。结果:观察组患者候诊时间(10.15±3.12)min、投诉发生率3.33%显著优于对照组候诊时间(19.48±4.25)min、投诉发生率18.33%,观察组患者的总满意度96.67%显著高于对照组的83.33%,差异具有统计学意义(P<0.05)。结论:给予挂号就诊患者实施门诊预约挂号分时段就诊服务具有良好的效果。
OBJECTIVE: To evaluate the effect of outpatient appointment booking service at different times. Methods: A total of 120 registered patients were enrolled in the Fourth Affiliated Hospital of Guangzhou Medical University. The treatment time ranged from November 2015 to December 2015. The patients in the registered treatment were randomly divided into two groups (observation group and control group), the control group The use of regular registered treatment services, observation group patients using outpatient appointment registration service at different times. Results: The waiting time of observation group (10.15 ± 3.12) min, the incidence of complaint was 3.33%, which was significantly better than that of control group (19.48 ± 4.25) min and the incidence of complaint was 18.33%. The total satisfaction of observation group was 96.67% In the control group, 83.33%, the difference was statistically significant (P <0.05). Conclusion: It is effective to provide registered patients with registered appointments and time-sharing services for outpatient visits.