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科学仪器的售后服务是确保科学仪器的使用价值,使其真正成为科研和生产中有力工具和手段的关键,售后服务可说是用户最关心的焦点,处理不好则将成为用户的困忧。对于售后服务工作,不同厂商所采取的措施和态度是不同的,我们深有体会,也可说很有感概。现将其中所涉及的几个问题,概述如下: 一、安装调试中的问题任何仪器设备在安装调试中,难免会发现一些问题,这是用户完全能够理解的,关键在于厂商如何对待,不少厂商都能以认真负责的态度,予以及时解决。例如:我院哈兽医所进口一台香港天美科技公司代理的冷冻干燥机,公司派人去安装调试对发现油管断裂、漏油、腐蚀,虽因种种原因已超过仪器到货后的90天的索赔期,但天美公司仍积极认真予以解决,给用户更换了一台
The after-sales service of scientific instruments is to ensure the use value of scientific instruments, so that it really becomes the key to powerful tools and means in scientific research and production. After-sales service can be said to be the focus of the user’s most concern, and poor handling will become a user’s concern. For the after-sales service work, the measures and attitudes adopted by different manufacturers are different. We have profound experience and can be said to have great sensibility. Here are some of the issues involved, outlined as follows: First, the problem of installation and debugging Any equipment in the installation and debugging, it will inevitably find some problems, this is fully understandable to the user, the key lies in how the company treats, many Manufacturers can solve problems in a serious and responsible manner. For example: Our hospital veterinarian imported a Hong Kong Tianmei technology company’s freeze dryer, the company sent people to install and debug the discovery of tubing rupture, oil leakage, corrosion, although for various reasons has exceeded the instrument 90 days after arrival During the claim period, Tianmei Company still actively and seriously resolved the problem and replaced the one