五年前我在加拿大陪着妻子到银行办事。那是个很小的银行,类似我们这里的储蓄所。因为设在一家超市里,所以生意比较好。顾客按顺序排队。一共十几个人,我想办得再慢也就20分钟吧。我跟妻子打了个招呼就到超市里去了。大约过了20多分钟回来,发现妻子的前面还有七八个人,几乎没向前挪动。我小声问妻子:“是不是有夹塞或者走后门的?”妻子说这个地方不兴这些,但办事效率特低。妻子说你还是到旁边去看报纸吧,省得看了心烦。我坐在一旁的沙发里观察那些银行员工的工作情况。应该承认,三个窗口的工作人员都没闲着,但动作却慢腾腾得让人着急。对顾客提出的问题,确实做到了不厌其烦,有的怕说不清楚还拿着笔又写又画。但对后面排着长长的队伍,却视而不见。好容易走了一个顾客,上去的这位又需要 Five years ago I accompanied my wife in Canada to the bank. That is a very small bank, similar to our savings bank here. Because in a supermarket, so business is better. Customers queue in order. A total of a dozen people, I think too slow to do it for 20 minutes. I say hello to his wife went to the supermarket. After about more than 20 minutes to come back and found that there are still seven or eight people in front of his wife, almost no move forward. I whispered to my wife: “Is there a jagged or back door?” "My wife said that this place does not like these, but the efficiency is extremely low. His wife said you still go to the newspaper next to read it, save the look upset. I sat on the side of the sofa to observe the work of those bank employees. It should be acknowledged that the staff in the three windows are not idle, but the action is slowing so anxious. To the customer’s question, did not take the trouble to do, some afraid to say that they still do not know with a pen to write and draw. But behind the long queue, but turned a blind eye. So easy to go a customer, the need to go up again