良好的应急处置人力资源调度系统是高效应急处置的重要保障。鉴于应急处置过程涉及多个相互影响、共同促进的主体,具有高度的复杂性,本文以复杂系统理论的层次关系原理与协同学原理为基础,研究突发公共事件应急处置人力资源调度系统的构建及其主要特征,从系统角度提出改善应急处置人力资源调度与管理的对策建议。 Good emergency response human resource dispatching system is an important guarantee for efficient emergency response. In view of the high complexity involved in the process of emergency handling involving many interacting and co-promoting subjects, this paper studies the construction of human resource dispatching system for emergency handling of public emergencies based on the principle of hierarchical relations and synergetics of complex system theory And its main characteristics, and puts forward some countermeasures and suggestions on how to improve the dispatching and management of human resources in emergency response from the system point of view.