电脑产品的竞争已经转向高附加值的竞争,价格固然是重要的一部分,服务也已成为一个不可或缺的重要一项。由于用户消费心态的成熟与自我保护意识的逐渐形成,厂商的服务实力,服务理念,服务团队形象皆为消费市场最重要的指标。每个厂家都在打服务牌,那么如何才能做好服务呢?华硕提出了“海星服务”计划,说出了自己的看法。首先,服务最基本的一点就是为消费者解决他们所遇到的问题,根据个人的使用情况不同,问题就会多种多样。因此,服务要依托强大的技术力量和团队结构,灵活的对各类问题进行正确的判断并一一解决。华硕海星服务有“售前、售中、售后”三大块,各环节紧密相扣。售前服务会根据用户的实际需求,推荐一款适合 The competition in computer products has turned to high value-added competition. While prices are an important part, services have become an indispensable and important item. Due to the maturity of the consumer’s consumption mentality and the gradual formation of self-protection awareness, the manufacturer’s service strength, service concept, and service team image are all the most important indicators of the consumer market. Every manufacturer is playing a service card, so how can we do a good job? ASUS proposed the “Starfish Service” plan and spoke its own views. First of all, the most basic point of service is to solve the problems encountered by consumers. According to the individual’s use situation, the problems will be various. Therefore, the service must rely on strong technical force and team structure to flexibly judge various problems and solve them one by one. ASUS Starfish Services has three blocks of “pre-sales, sales, and after-sales services” and all links are closely linked. Pre-sales service will recommend a fit according to the actual needs of users