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目的:探讨精细化管理对精神科患者家属满意度和护理质量的影响。方法:通过对2013年6月~2015年12月在温州市第七人民医院精神科治疗的106例患者进行随机分组,实验组患者应用精细化管理,对照组患者实施常规管理,观察比较两组患者家属满意度和护理质量评分差异。结果:实验组患者家属满意度同对照组比较明显提高,护理质量评分显著提升(P<0.05)。结论:针对精神科患者采用精细化管理可提高护理质量,降低护理纠纷发生率,提高患者家属满意度,精细化管理为患者提供更加优质、科学的护理服务。
Objective: To explore the effect of meticulous management on the satisfaction of family members and nursing quality of psychiatric patients. Methods: From June 2013 to December 2015 in the Seventh People’s Hospital of Wenzhou City, psychiatric treatment of 106 patients were randomly divided into experimental group of patients with refined management, the control group of patients underwent routine management, observation and comparison of two groups Family members’ satisfaction and nursing quality score difference. Results: Satisfaction of family members in the experimental group was significantly higher than that in the control group, and the nursing quality score was significantly increased (P <0.05). Conclusion: The use of meticulous management for psychiatric patients can improve the quality of nursing care, reduce the incidence of nursing disputes, improve the satisfaction of family members, and refine management to provide more quality and scientific nursing services to patients.