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1999年,通过化肥产品用户评价调查,了解了广大用户对被调查企业的产品或服务的满意程度。这次调查的总返卡率达到33%,是历年调查返卡率最高的一年。其中泸天化(集团)有限责任公司出品的工农牌尿素,返卡用户数量达到377户,使用数量16261吨,用户普遍反映:工农牌尿素颗粒均匀,不结块,易溶,肥效持续时间长,提苗快,无副作用,用户很满意。同时用户建议,农民喜欢20～25kg 包装,便于肩挑。根据用户满意程度,泸天化工农牌尿素被推荐为1999年度全国用户满意产品。
In 1999, through the user evaluation survey of fertilizer products, we learned about the satisfaction of customers with the products and services of the investigated enterprises. The total return rate of this survey reached 33%, which is the highest return rate of all surveys over the years. Among them, Lutianhua Chemical (Group) Co., Ltd. produced a total of 377 urea users and card returning users with a usage quantity of 16,261 tons. The users generally reported that urea particles of workers and peasants are uniform, non-agglomerated, soluble and long lasting , Mention Miao fast, no side effects, the user is very satisfied. At the same time the user suggested that farmers like 20 ~ 25kg packaging, easy to shoulder pick. According to the degree of customer satisfaction, Lutian Chemical Agriculture urea was recommended as the 1999 National Customer Satisfaction Products.