厦门市电信分公司从理念上提出:服务就是竞争力、服务就是生产力、服务就是效益的观点,抓内部管理,完善服务机制,通过规范服务、完善流程,绩效考核与服务质量挂钩,优化机构、实施个性化服务,培训技能、提高素质,建立市场研究体系等一系列具体措施,深化了“服务质量是企业生命”的内涵。 Xiamen Telecom Branch put forward the concept from concept: service is competitiveness, service is productivity, service is efficiency point of view, internal management, improve service mechanism, through the standardization of services, improve processes, performance appraisal and service quality, optimize the organization, Implementation of personalized services, training skills, improve quality, establish a market research system and a series of specific measures to deepen the “service quality is the life of the enterprise”.