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传统的群体支持系统都是在Web 1.0时代开发的,无法满足Web 2.0环境的需求。本研究分析了Web 2.0的特点,将Web 2.0环境下群体支持系统的新需求归纳为四个方面:适合海量数据的信息组织结构、提供研讨统计分析和摘要工具、支持多平台多应用访问和增强的用户体验。进一步的,本文按照设计科学的方法,研究设计了一种新型群体支持系统,来满足这四方面的需求。实验结果表明,用户对其中三项功能(信息组织结构、方案气泡图和研讨报告)都给予了较高的有用性评价。同时,与传统群体支持系统GASS相比,使用新型群体支持系统可以提高感知的决策效果。
The traditional community support system was developed in the Web 1.0 era, unable to meet the needs of the Web 2.0 environment. This study analyzes the characteristics of Web 2.0, and summarizes the new requirements of the community support system under Web 2.0 environment into four aspects: information organization structure suitable for massive data, research statistics analysis and summary tools, multi-platform multi-application access and enhancement User experience. Further, this paper researches and designs a new type of group support system according to the method of design science to meet the needs of these four aspects. The experimental results show that users have given a high usefulness evaluation to three of the functions (information organization structure, program bubble diagram and seminar report). At the same time, the use of a new group support system can improve the perceived decision making performance compared to the traditional group support system GASS.