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复印病案引入快递服务方法,患者只需在住院期间提出申请,并通过院方身份审核,病案室即可利用快递服务,按患者要求将病案复印件送达其指定地点。该方法能够有效提高工作效率,减轻患者负担,保护患者隐私。实践证明快递病案复印件的尝试对病案管理向现代化、人性化的方向迈进有着重要的意义,充分体现了“以病人为中心”的服务理念,提高了服务水平及病人满意度。
Copy medical records into the courier service, patients only need to apply during hospitalization, and through the hospital’s identity review, the case can use the courier service, according to the patient’s request a copy of the medical record to its designated place. The method can effectively improve work efficiency, reduce the burden on patients and protect the privacy of patients. Practice has proved that the attempt of courier copy of medical records is of great significance to the modernized and humanized medical records management, fully reflects the service concept of “patient-centered” and improves the service level and patient satisfaction.