在各种媒体上,人们常会见到这样的报道:某家企业的产品出了质量问题,引起消费者向监管部门投诉。接到监管部门的询问后,企业马上回应,对问题产品予以维修或更换。初见此类报道时,笔者得出的结论是企业的售后服务还不错,能够积极为消费者解决产品问题。然而,这类报道看多了, In various media, people often see such reports: The quality of a company’s products has caused consumers to complain to the regulatory authorities. After receiving an inquiry from the regulatory authorities, the company immediately responded by repairing or replacing the problematic product. When I first saw such reports, the author came to the conclusion that the company’s after-sales service is not bad and can actively solve product problems for consumers. However, there are more reports of this kind,