棋局之中,变化无穷,或用信息化工程比之亦不为过。如果信息化项目本身尚不至变为“僵局”的话,那么服务在布局者眼中时常是扮演“搅局者”的角色——一切皆因为服务工作本身并非企业专门的业务领域:或许应该纳入“服务”的内容都不是重大事件,却时时“点缀”信息化工程,做好,可保胜局;做差一定会出败局。面对这些“边缘内容”,这“局”究竟做是不做,怎样做,谁来做?有人赞成自己动手解决一切问题,既可降低成本又能量体裁衣,何乐不为?但做到全能毕竟太难,更多人崇尚分工。从信息化设计到运营维护,他们愿意把工作托付给服务专家们,并且长远看来,这样也是划算的办法。只是,说来简单,操作中还有诸多细节问题,且看IT棋手们如何各度其情,而成就一场服务妙局。 Among the chessboards, there are endless changes, or it is not too much of an information technology project. If the informational project itself is not yet “deadlocked,” then service often plays the role of a “spoiler” in the eyes of the fabricator - all because services are not themselves business-specific areas of business: perhaps they should include “service ”The content is not a major event, but from time to time“ embellishment of information engineering, well, can defeat the Bureau; to do poor will certainly be a defeat. In the face of these ”fringe contents,“ what exactly does this ”bureau" do and does, and who does it? Some people are in favor of solving all problems by themselves and can reduce costs and create a better result. However, After all, too hard, more people advocate division of labor. From informational design to operations and maintenance, they are willing to delegate their work to service specialists and in the long run, it is a bargain. But, to put it simply, there are many details of the operation of the problem, and to see IT chess players how to act their part, and the achievements of a wonderful service.