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航班延误一直是困扰各国民航业的难题,随着乘坐飞机成为大众消费后,消费者维权意识的加强,针对航班延误而造成的投诉高居民航投诉首位,冲突事件屡见不鲜,并不时成为媒体追逐和报道的对象。航班延误发生后,第一时间如何正确处理航空运输企业与旅客的纠纷,减少处理延误的成本;如何分析发生航班延误的原因以及制定科学的解决方案成为大家关注的重点。本刊将就此话题陆续刊登文章,从不同层面展开讨论和分析,供广大读者参看。
Flight delays have been a problem that plagues civil aviation industry all over the world. With the enhancement of consumers’ awareness of defending their rights through airplanes, the complaints against flight delays have topped the list of complaints from Civil Aviation. Conflicts are frequent occurrences and have sometimes become media chase and reports Object. How to deal with the dispute between air transport enterprises and passengers correctly and reduce the processing delay after the flight delay occurs, how to analyze the reason of flight delays and formulate scientific solutions become the focus of everybody’s attention. Articles will be published in this topic one after another article, from different levels to start discussions and analysis, for the majority of readers to see.