用户在用邮用电的过程中,难免有这样或那样的问题需要咨询。然而,恕笔者直言,一段时间以来,由于种种原因,不少用户在咨询上都遇到了麻烦,“碰壁”现象时有发生,对此,用户颇有微言。这不仅有损于邮电企业的形象,而且也必然影响通信经营的进一步拓展。下面,笔者提出几点不成熟的意见,以供参考:意见之一:设立邮电综合咨询台。在市县局或邮电业务量较大的分(支)局的营业厅中,公开设 Users in the process of postal electricity, it is inevitable that there are problems that need advice. However, the author bluntly, for some reason, for many reasons, many users have encountered problems in the consultation, “hit the wall ” phenomenon has occurred, for which, the user quite a few words. This not only detrimental to the image of postal enterprises, but also inevitably affect the further expansion of communications operations. Below, I put forward a few immature opinions, for reference: One of the views: the establishment of postal and general information desk. In the city bureau or the postal telegraphic traffic branch (branch) of the business hall, set up open