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由于长途电信通信具有全程全网联合作业的特点,它的通信质量也就不是一个企业所能解决,而是在长途通信的全程中产生、形成的。因此,推行全面质量管理,不仅要管好一个企业的通信质量,更重要的还要管好全网的通信质量。只有这样,质量管理才能符合通信生产的客观规律,从而取得更好的效果。下面仅就长话全面质量管理问题,作些探讨。一、搞好全程的质量管理才能对全网通信质量进行有效控制。
As the long-distance telecommunication has the characteristics of the whole network joint operation, its communication quality is not an enterprise can solve, but in the whole long-distance communication generated, formed. Therefore, the implementation of total quality management should not only manage the communication quality of an enterprise, but more importantly, manage the communication quality of the whole network. Only in this way can quality management conform to the objective laws of communication production, so as to achieve better results. The following only on long-distance total quality management issues, for some discussion. First, do a good job in the whole process of quality management to the entire network to effectively control the quality of communication.