服务作为第三产业服务业的核心,它是该产业赖以生存的关键。同样,在航空运输领域,服务作为一项非常重要的中心工作,它的目的是为了让客人感到满意,但空中服务不同于一般服务,由于主客观原因的影响,它是非实物的、不可储存的、生产与消费同时作用的。因此,航空公司的服务工作总存在这样那样的问题。在航空服务业中,最体现服务质量的就是客舱,客舱服务质量的提升不仅仅可以提高企业的竞争力,还可以为企业树立良好 Service as the core of tertiary industry service industry, it is the key to survival of the industry. Similarly, in the area of ​​air transport, service is a very important central task whose purpose is to make guests feel satisfied. However, air service differs from ordinary service in that it is non-physical and can not be stored due to subjective and objective reasons , Production and consumption at the same time. Therefore, the airline’s service there is always such a problem. In the aviation service industry, the most embodies the quality of service is the cabin, the cabin service quality improvement not only can improve the competitiveness of enterprises, but also for enterprises to establish a good