信访部门是联系群众的桥梁和纽带 ,信访工作的共性是做群众工作 ,群众工作就是政治工作 ,要以群众赞成不赞成 ,高兴不高兴为自己的行为准则。多为群众办实事应当成为信访部门的首要职责。信访工作讲政治 ,其中重要的一条就是对群众提出的千差万别的问题 ,按照法律和政策的规定 The letters and visits department is the bridge and link linking the masses. The commonality of letters and visits is to do mass work. The mass work is political work. It is necessary to regard the masses as disapproving and happy and unhappy as their own code of conduct. To do more for the masses should be the primary responsibility of the petition department. The petitioner’s work on politics, one of the important ones is that the masses have different problems in accordance with laws and policies