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泌尿外科多为老年患者,本院通过开展人性化护理,明显提高了服务质量,改善了护患关系,取得良好效果,现报告如下。1临床资料1.1一般资料2009-01-2010-06住院患者180例,男150例,女30例,年龄3~80岁,平均住院16 d。大学文化35例,初高中文化80例,小学文化25例,文盲40例。
Urology is mostly elderly patients, the hospital through the humane care, significantly improved service quality, improved nurse-patient relationship, and achieved good results, are as follows. 1 Clinical data 1.1 General information 2009-01-2010-06 Inpatients 180 cases, 150 males and 30 females, aged 3 to 80 years, the average hospitalization of 16 days. 35 cases of university culture, 80 cases of junior high school culture, 25 cases of primary culture, 40 cases of illiteracy.