一、“杆”为何物?在过去的二十多年里,世界上的许多企业投入巨资以寻求不断提高管理和绩效水平的途径,效果是明显的,但仍然有很多的企业不断地失去市场份额和边际利润,这些企业的管理层不禁要问:我们进一步改善流程、产品或服务的可能性有多大?需不需要再去探讨那些有关持续改 First, what is the “rod”? In the past twenty years, many companies in the world invested heavily in search of ways to continuously improve their management and performance levels. The effect is obvious, but many enterprises still continue to lose Market share and profit margins, the management of these companies can not help but ask: how much more are we likely to improve our processes, products or services?