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为顾客提供质量良好的产品或服务,是企业履行社会责任的重要内容之一。领导者在全面质量管理中具有重要的作用。通过研究领导者在全面质量管理中的作用路径与不同环节对领导者能力的具体要求,分析领导者在全面质量管理中的作用机制。领导者在全面质量管理中的直接作用与间接作用路径都始于企业愿景与企业质量文化,通过质量战略加以体现,从而促进企业建立适用的质量管理组织、配备合格的人力资源并完成质量控制工作,对质量的全面控制过程影响了企业的质量文化并使企业愿景得以深化,从而开始一个新的循环。
To provide customers with good quality products or services, corporate social responsibility is an important part of one. Leaders play an important role in total quality management. By studying the leader’s specific path in the total quality management and the different requirements of the leaders in different aspects, this paper analyzes the role of leaders in the total quality management. Leaders’ direct and indirect roles in total quality management begin with the vision of the enterprise and the quality culture of the enterprise, which is reflected by the quality strategy so as to promote the establishment of suitable quality management organizations, qualified human resources and quality control work , The overall quality control process has affected the quality culture of enterprises and deepened the corporate vision, thus beginning a new cycle.