2005年通信行业面临技术更新、3G牌照发放,行业局面重新变革的挑战。寻找提高业务服务质量与劳动生产率的有效途径,处理好领导力危机和员工忠诚度危机,正确引导员工的道德与健康,变革中的通信企业经营决策者和管理人员需要为即将到来的危机与挑战未雨绸缪。 In 2005, the telecommunications industry is faced with the challenge of technology renewal, issuance of 3G licenses and reshaping of the industry. Looking for ways to improve the quality of business services and labor productivity, handling crisis of leadership and staff loyalty crisis, and correctly guide the staff’s ethics and health, communication in the changing business business decision-makers and managers need for the upcoming crisis and challenges Take precautions.