随着经济全球化、航空自由化的加快,我国航空公司在设备、设施配置上日益同质化,并拥有与世界航空巨头几乎同样先进、精良的设备。然而,我们的经营业绩却存在着一定的差距,这种差距的形成在于软环境,主要在于人的素质,关键在于员工对航空公司的忠诚度和凝聚力。 With economic globalization and the acceleration of aviation liberalization, China’s airlines are increasingly homogenizing their equipment and facilities and have almost the same advanced and sophisticated equipment as the world’s aviation giant. However, there is a certain gap between our business performance. The formation of such a gap lies in the soft environment, mainly because of the quality of people. The key lies in the employees’ loyalty and cohesion to airlines.