在兰州,不管是外地来客还是本地居民,凡是乘坐过31路电车265号车的人们,大都会为车上一位年近50的女售票员的热情服务所感动。她那慈祥的笑容,那温馨的话语,那扶老携幼的匆忙身影,在人们心田上留下一缕抹不掉的暖意。她,就是被誉为“乘客贴心人”的全国城市公 In Lanzhou, people who travel past No.265 tram 265 will most be impressed by the warm service of a nearly 50-year-old female conductor in the car, whether they are foreign visitors or local residents. Her kind smile, that warm words, that hurried portrait of helping the old and young, left a ray of warmth in people’s hearts. She is known as “Passenger close person ” national city public