人质危机管理作为公共危机管理的重要组成部分,不仅需要健全完善的预防、处置和修复机制,而且需要更多的人文精神和道德关注。人质危机管理应遵循生命至上、和平解决、最小伤害和人道主义的伦理原则,并运用于危机管理的初始阶段、谈判阶段、武力攻击阶段和善后阶段,同时应当注重人质危机的社会根源治理。 Hostage crisis management, as an important part of public crisis management, requires not only sound mechanisms for prevention, resolution and rehabilitation, but also more humanistic and ethical concerns. Hostage crisis management should follow the ethical principles of supremacy of life, peaceful settlement, minimal harm and humanitarianism. It should be applied in the initial stage of crisis management, the negotiation stage, the attacking stage and the aftermath of crisis. At the same time, we should pay attention to the social-based governance of the hostage crisis.