罗兰贝格作为一个大咨询公司的创始人和总裁,尽管日理万机,但凡是和他打过交道的人都知道,他不会忘记哪怕是一件小事。他每天都要接触大量各色各样的人物,每一件需要自己和别人做的事情他都会用录音机记下来,让秘书打出并发放给相关的人员。他通常每天会发出40-50个给不同人的“内部备忘”。这当然是在完成一个管理者首要的任务:布置工作和做某些决定。但这仅仅是事情的开始。每一份内部备忘都会被写上一个时 Roland Berger, founder and president of a large consulting company, knows all about having dealings with him, knowing that he will not forget even a trivial matter. Every day, he touches a large and varied group of people. Every thing that needs to be done by himself and others, he uses a tape recorder to write down and send the secretary to the relevant people. He usually sends 40-50 “internal notes” to different people everyday. This of course is at the top of the agenda for a manager: assigning work and making certain decisions. But this is just the beginning of something. Each internal note will be written for a time