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导游英语口语是导游使用英语为旅游事业服务,与外国游客进行沟通的一种交际英语。在导游英语会话中,要求导游不仅用语准确、生动、形象、幽默,而且要礼貌得体,使游客倍感亲切,宾至如归。该文立足于礼貌现象的普遍性,提出了导游使用礼貌英语的合理性,并对导游会话中常见的礼貌英语表达类型进行了总结归纳。同时,指出了一些导游员在旅游接待过程中的语用失误。
English speaking guide is a tour guide in English to travel services, with foreign tourists to communicate a communicative English. In the guide English conversation, the tour guide is required to not only use the language accurate, vivid, image, humor, but also polite, visitors feel more cordial, feel welcome. Based on the universality of politeness, this article puts forward the rationality of tour guides’ use of polite English and summarizes the common types of polite expressions in tour guide conversations. At the same time, it points out the pragmatic failures of some tour guides during the reception of tourism.