2004年6月6日,车主刘某来到郑州市机动车修配管理处(下称修管处)投诉。据其讲,他购买的新车在维修企业维护时,修理工开车撞到墙上,车辆严重损坏。他已经向消协进行了投诉,同时向质检部门、法院、律师事务所进行了咨询,均因无相关法律法规及车 June 6, 2004, the owner of Liu came to Zhengzhou Motor Vehicle Repair Management Office (hereinafter referred to as the custody office) complaints. According to him, when he bought a new car to maintain the business, the mechanic drove into the wall and the car was severely damaged. He has made a complaint to the Consumers Association, at the same time to the quality inspection departments, courts, law firms conducted a consultation, both because of no relevant laws and regulations and vehicles