门诊输液室工作繁忙,人员流动快,流动量较大,护理人员每天要接触各个社会知识层次的人员,极易产生各种各样矛盾,尤其是患儿家属与护理人员之间更易发生矛盾。本文就患儿家属与护理人员矛盾产生的原因及避免对策进行总结,报告如下。 Outpatient infusion rooms are busy, people are moving fast, and the flow is large. Nursing personnel are exposed to people at various social knowledge levels every day, and it is easy to produce a variety of contradictions. In particular, contradictions are more likely to occur between family members and nursing staff. This article summarizes the causes of contradictions between the family members and nursing staff of children and the countermeasures to avoid them. The report is as follows.