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近年来,随着信息技术的快速发展,移动互联网技术从实验室迅速走向大规模商业应用。依托移动互联网发展,微信、易信、米聊等OTT软件不断涌现。此类软件集通信、社交、平台化三者为一体,既是传播媒体,也是网络社交工具,同时还具备服务、订阅平台的用途,成为近年来移动互联网的热点。电网企业客户服务水平不断提升在移动互联网飞速发展的同时,电网企业客户服务中心也快速发
In recent years, with the rapid development of information technology, mobile Internet technology has rapidly moved from the laboratory to large-scale commercial applications. Relying on the development of the mobile Internet, OTT software such as WeChat, Yixin, and Michao continue to emerge. Such software integrates communication, socialization, and platformization. It is both a media and a social networking tool. It also has the use of services and subscription platforms, and has become a hot spot for mobile Internet in recent years. The level of customer service for power grid companies continues to increase. While the rapid development of mobile Internet, power grid enterprise customer service centers are also rapidly