没有顾客就没有市场,没有员工就不会有企业的存在。企业要想在市场经济的竞争中顽强的生存与发展,就必须要有优秀的员工为其创造价值,同时也必须要有忠诚的顾客成为其利润源。员工与顾客是企业所面对的两大重要公众。企业如何妥善处理好其与员工、顾客及员工与顾客二者之间的关系,对企业来讲有着重要的现实意义。“员工第一,顾客至上”理念的提出,为解决这一难题提供了思路。 Without a customer there is no market, no employee there will be no business presence. In order to survive and develop in the competition of market economy, enterprises must have excellent employees to create value for them, and at the same time, loyal customers must become their profit sources. Employees and customers are the two major publics facing the business. How to properly handle the relationship between employees, customers, employees and customers is of great practical significance to enterprises. “Staff first, customer first ” concept put forward to provide ideas for solving this problem.