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医疗服务投诉是医院整体服务质量的一个反面体现,只有认真提升工作质量,提高患者满意度,才能减少医疗服务投诉的发生。目前放射科出现医疗服务投诉的原因主要包括医务人员服务意识淡薄、法律观念淡薄、费用问题解释不清、业务水平不高、检查申请与结果书写不规范、违规操作等,针对性的实施改进策略。从加强医患沟通、重视法律学习、合理规范收费、提高业务素质、规范检查单书写、严格遵守操作规程、履行告知义务、做好检查分流等方面入手,全面改善放射科的医疗服务质量,减少投诉事件的发生。
Complaints about medical services are an opposite manifestation of the overall service quality of the hospital. Only by conscientiously improving the quality of work and improving patient satisfaction can medical service complaints be reduced. At present, the reasons for medical service complaints in radiology include the weak awareness of medical service personnel, weak legal concept, unclear explanation of cost problems, low level of business, irregular application of examination results and irregularities in operation, and targeted implementation of improvement strategies . From the aspects of strengthening communication between doctors and patients, paying attention to legal study, rationalizing charges, improving professional quality, standardizing checklist writing, strictly observing operating rules, fulfilling notification obligations and doing well in examining diversion, the overall quality of medical services in radiology department should be improved Complaint incident occurred.