价格听证中的消费者代表是广大消费者利益表达的代言人,因而保障消费者代表职权的行使是消费者权益保障的应然需要。但消费者代表由于受代表人数、代表素质及代表职权的不明确等方面的限制,在近年来价格听证会上并没有发挥应有作用。要使消费者代表能够行使代表职权必须要求其具备基本的素质、并明确代表的职权与职责、为代表职权行使创造良好的外部条件。 Consumer representatives in the price hearing are the spokespersons of the interests of the vast numbers of consumers. Therefore, it is necessary to ensure the exercise of the power of consumer representatives as a safeguard for consumers’ rights and interests. However, due to restrictions on the number of delegates, the quality of delegates and the uncertain powers of representation, consumer representatives have not played their due role in recent price hearings. To enable the representative of the consumer to exercise the representative’s authority must require that it possess the basic qualities, define the authority and responsibility of the representative, and create favorable external conditions for the exercise of representative authority.