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近日,江苏消费者周先生向媒体投诉称,他于今年7月花费了799元在网上购买了一床蚕丝被,收到货后,他发现蚕丝被的外包装污秽不堪,根本不像全新的产品。打开包装后,看到的情况更令人崩溃,被子上竟有多处明显的黄色霉斑,周先生推测自己收到的蚕丝被很可能是残次品。此后,周先生多次与网站客户服务人员协商赔偿事宜。客服人员先是以同型号货品断货为由,提出
Recently, Mr. Zhou, a consumer in Jiangsu Province, complained to the media that he spent 799 yuan in July this year on the Internet to buy a silk quilt. After receiving the goods, he found the outer silk wrappers were filthy and not at all new product. Open the package, see the situation even more collapse, there are many quilts obviously yellow mildew, Mr. Zhou speculated that he received the silk is likely to be defective products. Since then, Mr. Zhou has repeatedly consulted with the site customer service staff compensation. Customer service personnel first with the same type of goods out of stock on the ground, put forward