一、全员参与是实现全程优质服务的重要条件在医院开展优质服务活动,没有全院职工参加是不可想象的。第一,要层层发动,提高全员参与意识,组织全院职工投入到优质服务活动中来。通过各种会议,传达上级文件精神,对职工进行思想动员。 First, full participation is an important condition for the realization of full-service quality services in the hospital to carry out quality service activities, without the participation of the entire staff is unthinkable. First, we must launch at various levels to increase the awareness of participation of all employees and organize employees in the hospital to invest in quality service activities. Through various meetings, the spirit of the superiors is conveyed and the employees are mobilized.