在2005年里,松花江苯污染、江西九江地震、各类矿难事故发生在我们身边,放眼全球,东南亚海啸、禽流感把人们带进了不可预见的恐惧深渊,美国则被一场“卡特里娜”飓风刮得狼狈不堪,浪漫之都巴黎也被一场骚乱带入了岁末的梦魇。这些“天灾人祸”就是人们通常所说的公共危机。所谓公共危机,主要是相对于个体危机而言的,简单地说就是不可抗拒的灾难性因素造成与大众安危有关的事件。危机,无处不在。在危机中还常常伴生许多谣言,谣言的泛滥会影响危机的处理进 In 2005, Songhuajiang benzene pollution, Jiangxi Jiujiang earthquake, all kinds of mining accidents occurred around us, looking to the world, the tsunami in Southeast Asia, the bird flu brought people into the abyss of unpredictability, the United States was a “Cathay Na ”hurricane scraped any home, the romantic capital of Paris was also a riot brought into the nightmare of the end of the year. These “natural disasters” are what people commonly call the public crisis. The so-called public crisis is mainly relative to the individual crisis, which is simply an irresistible catastrophic factor that causes events related to public safety. Crisis, everywhere. In the crisis often accompanied by many rumors, the proliferation of rumors will affect the handling of the crisis