信访工作是送上门来的群众工作,是最直接、最具体、最现实、最迫切的群众工作,因此要把信访群众当家人,把群众信访当家事,对群众的利益诉求提起高度的重视,只有这有才能够做好信访工作,才能够真正解决群众的问题。 The petition work is the mass work sent home, is the most direct, most specific, most realistic and most urgent work of the masses, so we should petition the masses as a member of the family, the petitions as a matter of family members, the interests of the people’s demands put a high degree of attention, Only by this means can we do a good job in letters and visits so that we can really solve the problems of the masses.