一位作家曾经这样描述:一个生病的人,也许心理的体积会缩小,会变异,会生出许多敏感尖锐的东西。因为人一旦生病就对自身失去了以往那种亲密无间的把握,不得已和自我的敌人——疾病拥抱并生长在一起。这对生病的人来说,是一件非常可怕而痛苦的事情,即便这个生病的人曾经是个很坚强、很乐观、很富有的人。这种人性中的弱点,对于医务工作者来说并不陌生。在倡导“以病人为中心”的服务宗旨时,如何更多地考虑患者人性化方面的需求呢? A writer once described: a sick person, perhaps the psychological volume will be reduced, will mutate, will produce many sensitive and sharp things. Because once one gets sick, it loses its own intimacy with the past, and has to embrace and grow with the enemy of the ego, disease. This is a terrible and painful thing for those who are sick, even if the sick person was once a very strong, optimistic and wealthy person. This weakness in human nature is no stranger to medical workers. In advocating “patient-centered ” services, how to more consider the needs of patient humanity?