办工室是一个单位的“窗口”。人们透过这个“窗口”,可以看到这个单位的五颜六色,由第一印象评估其工作状况。从事办公室工作的秘书人员,都要承担大量的接待工作:有来自上级的,来自外单位的,来自本系统所属各部门的、来自广大基层的群众,都要接待。同时,这些来人的身份,使命又各不相同,与此相应,诸如接待规格,接待事项也自参差各异。但是,不管是什幺层次的接待工作,都须认真做好。接待工作是十分烦琐的,但对每个单位来说,又是不可怠慢的。通过接待工作,可以联络内外,承上启下,沟通左右,与方方面面的人建立友好的人际关系。从事接待工作必须坚持以下原则: Office is a unit of “window.” Through this “window”, people can see the colorfulness of this unit and evaluate its working condition from the first impression. Secretary personnel engaged in office work must undertake a large number of reception work: from the higher level, from the outside units, from all departments of the system, from the grass-roots masses, we must receive. At the same time, the identities and missions of these people come from different places. Correspondingly, reception specifications and reception items vary in different ways. However, no matter what level of reception, we must do a good job. Reception work is very cumbersome, but for each unit, but also not be negligent. Through the reception work, we can contact both inside and outside, up and down, communication, and all aspects of people to establish friendly relationships. Engaged in reception must adhere to the following principles: