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上海电信近几年来,先后获得了“全国质量效益先进单位”、“全国精神文明创建活动示范点”、“全国思想政治工作优秀企业”、“全国职业道德建设先进单位”,2001年度,上海市电信公司又荣获“全国五一劳动奖章”、“全国用户满意服务企业”和“上海市首批服务质量金奖”等荣誉称号。公司的经营管理、经济效益、通信质量、安全生产、服务工作均居全国同行业先进水平。 上海电信上下一心、坚定信心、全力拼搏,以“用户至上、用心服务”的理念,树立了“网络好、服务更好”的形象。 目前,上海电信正以与时俱进的思想,深入开展对服务工作的研究,在提供优质服务方面大力进行创新。上海电信本着以用户为中心、以市场为导向、用户满意为标准、用心服务的原则,从提高服务水平出发,将通过加强内部管理,在以下几方面做得更好:服务态度更好;服务环境更佳;服务质量更优;服务效率更高;服务内容更实。
Shanghai Telecom in recent years, has won the “national quality and efficiency of advanced units”, “National Center for the demonstration of spiritual civilization,” “National Outstanding ideological and political work,” “National Advanced Unit of professional ethics,” 2001, Shanghai Telecom companies have won the “National May 1 Labor Medal,” “National Customer Satisfaction Service Enterprise” and “Shanghai’s first batch of quality of service Gold Award” and other honorary titles. The company’s management, economic efficiency, communication quality, safety production, service work both in the same industry-leading level. Shanghai Telecom heart and mind, firm confidence, full hard work, “customer first, intentions service” concept, and establish a “good network, better service,” the image. At present, Shanghai Telecom is taking the idea of keeping pace with the times to conduct in-depth research on service work and vigorously carry out innovation in providing quality service. Based on the principle of being user-centered, market-oriented, customer satisfaction as the standard and serving as the principle, Shanghai Telecom, through improving internal service, will do a better job in the following aspects: service attitude is better; Better service environment; better service quality; higher service efficiency; more substantial service content.