企业要在激烈的市场竞争中立于不败之地,首先要提升自身产品质量,对外要提高顾客的满意度,以顾客为关注焦点,扩大市场占有率;对内要在确保产品质量的基础上,降低产品成本和不合格成本,以最少的投入获取最大收效。通过质量成本管理,可以用货币的语言将质量问题量化,寻找质量改进的机会和顾客抱怨的原 Enterprises should be invincible in the fierce market competition, we must first improve their product quality, foreign customers to enhance customer satisfaction, customer focus, expand market share; internal to ensure product quality on the basis of , Reduce product costs and unqualified costs, with minimal input for maximum benefit. Through quality cost management, quality problems can be quantified in the language of the currency looking for opportunities for quality improvement and customer complaints