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佳木斯市中医院是三级甲等医院,门诊设20个科室。1999年门诊量81753人次,比1998年增加6644人次,增长8.95％。在医疗市场竞争激烈和本地区经济不景气的情况下,中医院门诊量能够大幅度上升,本文就此问题,对医院内部管理方面进行综合分析,原因如下:1 加强医院内部管理 促进医德医风建设 1999年初,中医院结合本院实际,提出了“团结奋进、务实求真、突出特色、发展创新”的办院方针,从讲究本院的社会效益和经济效益的目的出发,制定出《综合目标管理考核细则》385条。《细则》与职工的切身利益即工资、奖惩、评优、职称评聘等待遇挂钩,中医院党政班子齐心协力、齐抓共管,教育广大职工增强服务意识,严格要求全院职工必须要把“以病人为中心”、“全心全意为病人服务”落实到医疗服务的每一个环节上。领导带头,使全院职工精神振奋,内强素质,外树形象,促进了医德医风的建设。2 加强门诊管理 提高服务质量
Jiamusi City Hospital is a Class III A hospital with 20 clinics. In 1999, the number of outpatient visits was 81,753, an increase of 6644 times over 1998, an increase of 8.95%. In the face of fierce competition in the medical market and the economic downturn in the region, the number of outpatient visits in the Chinese Hospital can be significantly increased. This article has a comprehensive analysis of the internal management of hospitals for the following reasons: (1) Strengthen the internal management of hospitals to promote the construction of medical ethics In the beginning of 1999, in accordance with the actual conditions of this hospital, the Chinese Hospital proposed the principle of running a school that is “forge ahead in unity, pragmatism, outstanding features, and development and innovation”. From the purpose of paying attention to the social and economic benefits of this hospital, we have formulated a comprehensive target. Management assessment rules “385. The “Detailed Rules” is linked to the vital interests of employees, such as salary, rewards and punishments, appraisal, and job title appraisal. The party and government team of Chinese hospitals make concerted efforts to improve the awareness of service, and the employees of the hospital must be strictly required. ”Patient as the center“ and ”Serve the patient wholeheartedly" are implemented in every aspect of the medical service. The leaders took the lead to invigorate the spirit of the staff of the hospital, strengthen their quality, and build their image, which promotes the construction of medical ethics. 2 Strengthen Outpatient Management and Improve Service Quality