上世纪90年代,我国图书馆界开始引入志愿者服务,虽历时十年之久,但图书馆志愿者管理在制度、管理、服务过程及培训等方面仍不尽如人意。文章从职业化管理的角度入手,构建了图书馆志愿者金字塔式的职业化管理体系,从图书馆职业素养、图书馆职业行为规范、图书馆职业技能三个方面阐述了职业化管理的内容和层次,希望对图书馆事业的发展有一定的借鉴作用。 In the 90s of last century, the library community in our country started to introduce volunteer services. Although it lasted for ten years, library volunteer management still lacks satisfactory results in terms of system, management, service process and training. From the perspective of professional management, the article constructs a pyramid-style professional management system for library volunteers, expounds the content of professional management from three aspects: library professional accomplishment, library professional behavior norms, library professional skills At the same time, I hope I can learn from the development of the library.