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在 2 0 0 1年 10月下旬召开的全国建设机械设备用户委员会四届一次年会上 ,会议代表围绕“质量第一、实施用户满意工程”这一主题进行了经验交流 ,湖北建机、徐工集团、上海宝达、天津建工集团、北京起重机器厂、常林公司、山西四建、湖南省建工集团、普茨迈斯特等企业与用户的代表作了大会发言 ,介绍了实施用户满意工程、深化企业质量管理、满足用户需求和期望的经验和作法。现将部分发言摘录如下 ,以飨读者
At the fourth annual meeting of the National Construction Machinery and Equipment Users Committee held in late October 2001, the conference representatives conducted an exchange of experiences centering on the theme of “Quality First, Implementing Customer Satisfaction Projects”, Hubei Construction Machinery and Xugong. Group, Shanghai Baoda, Tianjin Construction Engineering Group, Beijing Crane Factory, Changlin Company, Shanxi Sijian, Hunan Construction Engineering Group, Putzmeister and other companies and users made speeches and introduced the implementation of customer satisfaction projects. Deepen the experience and practices of enterprise quality management and meeting user needs and expectations. Some of the speeches are excerpted below for readers