所谓“志愿者”(台湾及海外一些学者称作义工),是机构因其成立宗旨与服务需要招募而来,不计劳动报酬,关心社会福利,本着个人自由意愿,以奉献个人的时间、精力,主动参与各项社会福利服务活动的人。[1]志愿服务作为一种自愿的,不计报酬和收入而参与社会生活,推动人类发展和促进社会进步的行为,正在成为人类社会活动的重要组成部分。在博物馆工作中引入“志愿者”形式,其实质就是希望以志愿者作为载体,在大众与博物馆之间建立起沟通的桥梁,更好的促进博物 The so-called “volunteers ” (some scholars in Taiwan and overseas are called volunteers), which are recruited by the agencies for their purpose and service. They do not pay remuneration for work, care for social welfare, and dedicate their time based on the individual’s free will , Energy, take the initiative to participate in various social welfare service activities. Volunteerism, as a voluntary, participation in social life without remuneration and income, promotes human development and promotes social progress, is becoming an important part of human social activities. The essence of introducing the “volunteer” form in the work of museums is to hope that volunteers will serve as a carrier to establish a bridge of communication between the public and the museum so as to better promote the museum