笔者曾听一个在中国移动公司担任电话接线员的朋友,诉说他的痛苦遭遇。一天早晨,他接到一个客户打来的电话,客户是个磕巴,说话有点慢:“我我我……想想想问下,我我我……电……话话话费……最最最近……怎么这样费?”朋友觉得好玩,就跟客户开玩笑说:“大大大大哥就就就你这样能能能不费吗?”结果笔者的朋友因这一句话被中移动开除了。 I once listened to a friend who served as a telephone operator in China Mobile and told him about his painful experience. One morning, he received a phone call from a customer, the customer was a keeper, his speech was a bit slow: “I, I, I ... think about what I want to ask, and I and I ... electricity ... Recently ... ... how such a fee? ”Friends feel fun, just joking with customers, said: “ The big brother will be able to do it for you so that you can not? ”The author’s friend was dismissed as a result of this move .